Your All-in-One Hub for Employee Resources, Training, and Benefits

At U-Haul, our people are the driving force behind every move. Whether you’re behind the counter, in the shop, or behind the wheel, your work keeps America moving. To support your success, U-Haul created UHaulLife.com — the one-stop portal for all things related to your U-Haul career, from HR tools and pay information to training and career growth.

This guide will help you understand how to use UHaulLife, connect it with U-Haul University (UHaulU), manage your benefits, and troubleshoot common issues — so you can make the most of your employee experience.

It’s an exciting time to reflect on what it means to live the #UHaulLife. For over 80 years, U-Haul has been more than just a moving company—it’s a family, a community, and a launchpad for personal and professional growth. Founded in 1945 by Leonard Shoen with a single trailer, U-Haul has grown into a North American icon with more than 23,000 locations, 21,000 employees, and a commitment to making mobility accessible for everyone. But beyond the orange trucks and DIY moving solutions, #UHaulLife represents the vibrant culture that powers this enterprise: a blend of hard work, innovation, support, and giving back.

In this article, we’ll dive deep into the essence of #UHaulLife. We’ll explore inspiring employee stories that highlight career progression, the company’s unwavering focus on well-being and work-life balance, its profound impact on communities, opportunities for growth through training and development, and a forward-looking vision that embraces sustainability and technology. Whether you’re a long-time Team Member, a new hire navigating U-Haul University, or someone considering joining the orange family, this piece aims to capture the spirit that makes U-Haul not just a job, but a way of life.

What Is UHaulLife?

UHaulLife is U-Haul’s official employee portal — a secure, personalized space where you can manage your work life in one place. It integrates seamlessly with U-Haul University (UHaulU), HR Services, and Payroll Systems to make it easier than ever to access what you need. New hires use the internal portal at uhaullife to access training, benefits, and onboarding, ensuring a smooth start.

Inside the portal, team members can:

• Update personal, payroll, and contact information
• Set up or edit direct deposit and payment elections
• Access pay stubs, W-2s, and tax forms
• View and enroll in employee benefits
• Connect directly to U-Haul University (UHaulU) for training
• Review company announcements and HR policies

In short — the portal keeps you connected, informed, and empowered. U-Haul Life gives you control over your professional data.

Getting Started: Signing In to UHaulLife

Step 1: Log In with Your SMID and HR Password

Visit UHaulLife.com and log in using your System Member ID (SMID) and your HR password.

If you’re a new team member, click “New Team Member” to create your HR password and complete onboarding tasks.

If you’ve forgotten your password, click “Change or Forgot Password?” and follow the prompts to reset it.

Tip: Your HR password is also the same password you’ll use to log in to U-Haul University (UHaulU) — so be sure to keep it secure and memorable.

Step 2: Complete Your Profile

After your first login, update your contact information and verify your payment elections. A complete profile ensures you get important company updates and your pay information stays accurate.

Step 3: Explore Your Dashboard

The portal Dashboard is your home base for:

• Payroll and direct deposit info
• HR and benefits resources
• Quick links to U-Haul University
• Company news and announcements
• Employee policies and forms

Managing Payroll and Benefits

The employee portal puts your HR and payroll tools right at your fingertips. You can:

• Review your pay history
• Access tax documents
• Adjust your direct deposit accounts
• Enroll in or modify your benefit plans
• Check your retirement and 401(k) status

U-Haul offers comprehensive benefits packages including tuition reimbursement, which has helped countless employees pursue higher education. Part-time opportunities with bonuses during peak seasons make it accessible for students or those seeking supplemental income. As HR materials emphasize, “Without U, there is no U-Haul,” underscoring the mutual respect that defines the culture.

To update payment elections:

1. Log in to UHaulLife.
2. Go to Payroll Information → Payment Elections.
3. Add or edit your accounts, then save changes.

UPDATE YOUR PAYMENT ELECTIONS (Direct Deposit)

Payment Elections (direct deposits) enable you to set preferences for how you get paid.
Use uhaullife.com and follow this easy two-step process to update your Payment Elections.

1. Sign in to uhaullife.com using your unique SMID number and password
2. Click on Me
3. Click on Pay
4. Click on Payment Elections

Add, Edit, Remove

1. BANK ACCOUNTS Under “Accounts”, you can add a new bank account or edit/delete an existing bank account.

2. DEPOSITS Under “Payment Elections”, you can manage how much of your check you want deposited into each account.

This example shows $50 from each check will be deposited to the account ending in 3123, $50
to the account ending in 6456, and the remaining balance* to the account ending in 7896.
*The balance is what is left over after all other elections are deposited.

Connecting to U-Haul University (UHaulU)

What Is UHaulU?

U-Haul University (UHaulU) is your go-to destination for professional growth and the gateway to advancement It provides online training, certification courses, and learning resources that help you perform your role with confidence and prepare for your next career step. This online platform offers courses on everything from customer service to truck maintenance, equipping employees with skills for success. UHaulU gives you knowledge, skills, and career pathways.

You can access UHaulU directly at uhaulu.edu or through your the employee portal dashboard.

How to Sign In to UHaulU

To sign in to U-Haul University:

1. Visit uhaulu.edu.
2. Scroll to the “Sign In Instructions” section on the home page.
3. Select your status (e.g., U-Haul Team Member, Spouse, Dealer, Moving Helper, Affiliate, or eVendor).
4. Enter your SMID and HR password — the same password you use for UHaulLife.

Software tip: Always use Google Chrome for the best performance. If you encounter sign-in issues, try clearing your browser cookies or typing the URL directly into your browser’s address bar instead of clicking a link.

For New Team Members

If you are newly hired and cannot access UHaulU, make sure you have:

• Completed your onboarding tasks on UHaulLife.
• Created your HR password.

Once your profile is verified (this can take several hours or up to one day), you’ll be able to log in to UHaulU using your SMID and HR password. See the troubleshooting table for HR contact information.

Troubleshooting Common UHaulU Login Issues

• Issue: “Invalid username or password.”
  Make sure you’re using your UHaulLife HR password, not another system password. If you are a dealer, use your uhauldealer.com username and password. If you are a vendor or affiliate, sign in using the appropriate credentials for your organization.
• Issue: “The computer can’t determine which application you’re trying to sign in to.”
  Use Google Chrome. Clear browser cookies and try again. If the issue persists, email [email protected] with a screenshot of the error.
• Issue: Unable to sign in on iPhone or iPad.
  Make sure your iOS version is 13.3.1 or higher.
• Issue: On leave and cannot access UHaulU.
  Team members on a leave of absence are classified as inactive and may still access UHaulLife to manage benefits but cannot log into work-related systems like UHaulU until they return.

Learning and Course Completion

Once logged into UHaulU, you can:

• Browse available courses and certifications.
• Track your learning progress under “My Profile.”
• Download completion certificates.

If a course doesn’t show as completed:

• Check the Status column in your student profile. You may have missed a lesson or quiz.
• Complete all required sections and refresh your dashboard to update your progress.

If you fail a test and are locked out, notify your manager. They can contact the course instructor or the UHaulU administrator to enable a retake.

Support for UHaulU

If your question isn’t answered in the FAQs, email [email protected] and include:

• Your SMID
• A description of the problem
• Screenshots of any error messages

The Heart of U-Haul: Employee Stories That Inspire

At the core of #UHaulLife are the people—the dedicated Team Members who turn challenges into triumphs every day. U-Haul prides itself on promoting from within, with countless stories of individuals starting in entry-level roles and climbing to leadership positions through perseverance and passion. Promotions are frequent and celebrated, as seen in stories like Tom’s rise to Area District Vice President of New Mexico, Kansas, and Colorado, or Lucy’s appointment as Marketing Company President of Northern Minnesota. These examples illustrate how entry roles can lead to executive positions, with mentorship programs guiding the way. Over 70% of leadership positions are filled internally, creating a culture of loyalty and aspiration.

Take Michelle, for instance. She joined U-Haul in 1992 as a rate monitor, a role that involved analyzing pricing and customer trends to ensure competitive services. Over the years, Michelle’s keen eye for detail and commitment to customer satisfaction propelled her forward. By 2022, she had risen to the position of Director of Customer Service, overseeing teams that handle thousands of inquiries daily. “It’s not just about the job; it’s about growing with a company that values your input,” Michelle shared in a recent internal spotlight. Her journey exemplifies how #UHaulLife fosters long-term careers, leveraging benefits like tuition reimbursement and flexible scheduling to balance work with personal goals.

Similarly, Jeff’s story is one of rapid ascent and regional impact. Starting seven years ago in a customer-facing role, Jeff quickly demonstrated leadership qualities that led to his promotion as Marketing Company President of Northwest Chicago. In this role, he manages operations across multiple locations, ensuring seamless service for customers during peak moving seasons. Jeff credits U-Haul’s supportive environment: “The company invests in you through training and mentorship, making every promotion feel earned and exciting.” His experience highlights the emphasis on internal mobility, where skills like sales techniques and safe driving are honed through U-Haul University courses.

Kyle’s path is another testament to the growth mindset embedded in #UHaulLife. Beginning as a customer service representative in 2009, Kyle navigated various roles before being promoted to Vice President of Rates and Distribution. This position involves strategic oversight of pricing models and inventory distribution, crucial for U-Haul’s efficiency. Kyle’s story, celebrated in company communications, underscores the value of dedication: “U-Haul rewards those who bring energy and ideas to the table.”

Beyond promotions, #UHaulLife shines in everyday moments. Employees like Stanley, with over 30 years of service, share tales of high-energy contributions that keep the fleet running smoothly. Or consider the wellness advocates who promote “Wellness Wednesday” tips, such as incorporating colorful diets or taking standing breaks every 30 minutes. These small acts build a supportive network, where colleagues become family.

In reviews from platforms like Indeed and Glassdoor, employees frequently praise this familial atmosphere. One reviewer noted, “Working at U-Haul was my most positive work experience; everyone interacted like a family, helping each other out regularly.” Such feedback reinforces that #UHaulLife isn’t just a hashtag—it’s a lived reality that turns jobs into fulfilling careers.

Diversity in roles—from IT to field operations—means opportunities for all. The company’s growth, including expansions in self-storage and U-Box services, creates new paths. Incentives like referral bonuses and performance rewards keep motivation high.

Commitment to Well-Being and Work-Life Balance

U-Haul recognizes that its greatest asset is its people, and this belief drives a robust commitment to employee well-being. In a world where work-life balance is often elusive, U-Haul stands out as a leader, earning accolades like being named one of the “Best Companies for Work-Life Balance” by Comparably in 2018—the only Arizona-based company on the list.

Central to this is the “You Matter” program, which provides mental health support through confidential counseling (up to five sessions per issue annually), concierge services, legal and financial advice, and 24/7 phone access. Expanded in recent years to address post-pandemic needs, this initiative ensures Team Members have resources to navigate life’s challenges. As one executive noted, “We are committed to providing a healthy and safe work environment,” a sentiment echoed in sustainability reports that detail ergonomic workspaces and safety protocols.

Physical health is equally prioritized. U-Haul’s wellness programs have earned it recognition for having some of the healthiest employees in the industry. Initiatives include on-site fitness challenges, nutrition workshops, and partnerships with health organizations. For example, during Hunger Action Month, employees participate in charity drives that not only give back but also promote team bonding. Flexible shifts and remote options for administrative roles further enhance balance, allowing parents and caregivers to thrive.

Veterans hold a special place in #U-Haul Life, with targeted hiring programs and benefits that honor their service. On Veterans Day, the company highlights transitions from military to civilian roles, offering positions in operations, IT, and more. This inclusivity extends to diversity efforts, such as women’s leadership networks and support for underrepresented groups.

These efforts aren’t just policies—they translate into real outcomes. Surveys show high satisfaction rates, with employees appreciating the blend of stability and flexibility. In an era of high turnover, U-Haul’s retention speaks volumes about its investment in people.

Community Impact and Philanthropy: Giving Back with Heart

U-Haul Life extends far beyond the workplace; it’s about making a difference in the communities we serve. U-Haul’s philanthropic arm is robust, with partnerships that address homelessness, disaster relief, and more.

A standout collaboration is with Humble Design, a nonprofit that furnishes homes for families transitioning out of homelessness. In 2021, U-Haul sponsored events surprising mothers and children with fully decorated spaces, and by 2025, this partnership has impacted thousands. Recent initiatives, like the Cleveland Day of Service, saw Team Members volunteering to assemble furniture and deliver hope. As one participant shared, “It’s rewarding to see the smiles we create—it’s the essence of #UHaulLife.”

Disaster response is another pillar. Following events like the Canyon Fire in 2025, U-Haul offered 30 days of free storage and U-Box containers to evacuees across Southern California. This echoes past efforts, such as post-Hurricane Florence aid in 2018, where free units helped families rebuild. The company’s “1,000 Pounds Club” at St. Vincent de Paul in Phoenix demonstrates ongoing support for the working poor, with U-Haul donating resources to combat homelessness in its headquarters city.

Migration trends also inform community engagement. U-Haul’s annual reports on one-way rentals highlight population shifts, like outflows from California to Texas, guiding charitable focus. Events like the West Virginia Vehicle Adventure bring the public together, showcasing trucks while raising awareness for local causes.

Through these actions, U-Haul embodies corporate responsibility, partnering with organizations like Feeding America and veteran groups. Employees are encouraged to volunteer, with paid time off for community service, fostering a sense of purpose.

Security, Privacy, and Best Practices

To keep your information secure:

• Never share your SMID or password with anyone.
• Log out when using shared devices.
• Update your password regularly using the “Change Password” link on UHaulLife.com.
• Use Chrome or Edge for optimal performance and security updates.

Quick Troubleshooting Tips

Problem	Solution
Forgot password	Click “Change or Forgot Password?” on UHaulLife.com
Locked account	Wait 15 minutes before retrying or contact HR
New hire can’t log in	Complete onboarding and wait for verification
Browser issues	Use Chrome and clear cookies
Need HR help	Call 1-866-495-6745 or 1-623-239-3486 (Mon-Fri 6am-6pm, Sat 6am-2:30pm Phoenix Time)

The Power of Connection: UHaulLife + UHaulU

The partnership between UHaulLife and UHaul University shows how U-Haul invests in its people. These tools are designed to simplify your daily tasks, support your development, and celebrate your growth.

Together, they make U-Haul more than just a workplace — they make it a learning community built on trust, opportunity, and innovation.

Looking Ahead: The Future of U-Haul’s Digital Workspace

U-Haul continues to enhance its employee portal to make your work experience even better. Expect new features such as:

• Streamlined HR requests and digital forms
• Personalized learning recommendations from UHaulU
• Real-time chat support with HR and IT
• Mobile-friendly tools for on-the-go access

As U-Haul looks to the future, its team culture embraces innovation. The U-Haul app streamlines reservations, while advancements in electric vehicles and autonomous technology promise greener operations. Sustainability efforts, like reusable pods and eco-friendly moves, continue to align with corporate goals.

In 2025, with a strong focus on digital transformation, U-Haul remains a leader in mobility solutions — ensuring every team member feels equipped, valued, and connected.

Conclusion

At U-Haul, you’re not just part of a company — you’re part of a community that values hard work, growth, and service. The U-Haul employee portal and U-Haul University are here to help you manage your career, develop new skills, and stay connected to everything that makes U-Haul unique.

This platform represents more than a workplace tool — it’s a community of growth, support, and opportunity. From inspiring employee stories to initiatives that change lives, U-Haul proves that success is built on people.

If you haven’t logged in recently, take a few minutes to explore. Check your benefits, update your info, and dive into a new training course on UHaulU.

Because when you grow, U-Haul grows — and with U-Haul’s digital platform by your side, the road ahead is wide open.

If you’re ready to embark on this journey, visit jobs.uhaul.com or follow @Uhaulhr for new opportunities. Here’s to many more miles ahead!